Frequently asked questions

1. How long does shipping take?

Shipping typically takes 5–15 business days, depending on your location and the product. You’ll receive a tracking number by email once your order has been shipped.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders. No hidden fees at checkout.

3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are 100% secure.

4. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking link so you can follow your package until it arrives at your door.

5. Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping times may vary slightly depending on your region.

6. What if I need to cancel or change my order?

If you need to make changes, contact us within 24 hours of placing your order at our support email. After that, we may not be able to adjust your order as it could already be processed.

7. What if my item arrives damaged or defective?

No worries — if your item arrives damaged, simply contact us with a photo within 7 days of delivery, and we’ll send a replacement or refund.

8. Do you offer returns or refunds?

Yes! If you’re not satisfied, return the item in original condition, and we’ll process your refund.

9. Is checkout secure?

Yes, our site uses SSL encryption and trusted payment processors. Your information is safe and never stored.

10. How do I contact customer support?

You can reach us anytime at support@heatmate.biz, and we’ll get back to you within 24 hours.